I strive to be a trusted advisor when it comes to elevating customer service rankings, key performance metrics, and sales numbers. By analyzing quality assurance data, customer service feedback surveys, and sales best practices. I can provide training in areas of opportunity. I am not afraid to get in the trenches and complete quality assurance evaluations or work commission sales to truly understand where the gaps are that need to be bridged. I collaborate with key stakeholders and vendors to identify support requirements, establish performance standards, and define training objectives.

 

 

My mission is to provide thorough and thoughtful feedback and training that makes my client's jobs easier and their businesses more successful.

 

I am a high-energy and passionate leader, that thrives on motivating and mentoring others to higher levels of success. With a proven track record of using modern team-building techniques and methodologies to bring people together to improve productivity and morale.

 

With a deep-rooted belief that inspiring a positive mindset in the workplace drives undeniable results!